Privacy Policy

Company Name: Lisle Textile
Website: www.lisletextile.com
Country of Operation: Pakistan

Lisle Textile (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, communicate with us, or place orders for our custom apparel manufacturing and private label services.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you interact with Lisle Textile, we may collect personal, business, and technical information necessary to provide our services effectively. This includes information you voluntarily provide when you contact us, request a quotation, or place an order, as well as data collected automatically through your use of our website.

The personal and business information we may collect includes your name, email address, phone number, WhatsApp number, company or brand name, billing and shipping address, and country. Since our business involves custom apparel manufacturing, we also collect order-related details such as product specifications, design files, size charts, quantity requirements, and other instructions you provide for production.

We also collect payment-related information such as transaction references and payment method details when you make payments through bank transfer, PayPal, Stripe, or other agreed methods. However, we do not store sensitive financial information such as full credit or debit card details.

In addition, we may collect communication records when you contact us through email, WhatsApp, or our website forms, as well as basic technical information such as IP address, browser type, device information, and website usage data to improve performance and user experience.

2. How We Use Your Information

We use the information collected from you strictly for business and operational purposes. The primary use of your data is to process your inquiries, prepare quotations, manage production, and fulfill your custom apparel orders. Since our services are highly customized, your information is essential for ensuring accurate manufacturing according to your requirements.

Your data is also used to communicate with you regarding order updates, production status, shipping details, invoices, and customer support. Additionally, we may use your information to improve our services, maintain internal records, and ensure smooth business operations.

We do not use your personal data for any unrelated purposes, and we do not sell or misuse your information in any form.

3. Data Sharing and Disclosure

Lisle Textile takes your privacy seriously and does not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes.

We only share necessary information in limited situations where it is required to complete your order or comply with legal obligations. This includes sharing shipping details with logistics providers such as DHL, FedEx, UPS, air freight, or sea freight companies to ensure successful delivery of your products. Similarly, payment-related information may be processed through secure third-party payment gateways such as PayPal or Stripe.

In rare cases, we may disclose information if required by law, regulation, or legal process.

4. Confidentiality of Designs and Client Materials

Since Lisle Textile specializes in custom apparel manufacturing and private label production, we handle client designs, logos, artwork, and technical files with strict confidentiality.

All design files, tech packs, sketches, and brand-related materials shared by clients remain the exclusive property of the client. We do not share, reuse, reproduce, or distribute any client designs to other customers or third parties under any circumstances. Each project is treated as completely confidential, and all materials are used solely for the purpose of fulfilling the specific order for that client’s brand.

This ensures complete protection of intellectual property and maintains the uniqueness and privacy of every brand we work with.

5. Data Storage and Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected. This includes completing your order, maintaining business records, supporting repeat orders, and complying with legal or accounting requirements.

If you wish, you may request deletion of your personal data, and we will remove it from our active systems unless we are required to retain it for legal or operational reasons.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. Your data is stored in secure systems with restricted access, and only authorized personnel can access customer information when required for business operations.

While we take strong precautions to protect your data, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve functionality, analyze website traffic, and enhance user experience. These tools help us understand how visitors interact with our website and allow us to improve performance and usability.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.

8. Third-Party Services

We may use trusted third-party services to support our operations, such as Google Analytics for website performance tracking, WooCommerce for order management, and secure payment gateways for processing transactions. These third-party providers may process limited data according to their own privacy policies.

We ensure that any third-party service we use follows appropriate security and privacy standards.

9. International Shipping

Since Lisle Textile serves clients worldwide, we share limited personal and shipping information with international logistics companies to ensure proper delivery of orders. These companies are only provided with the information necessary to complete the shipping process, such as name, address, and contact details.

10. Your Rights

You have the right to access, correct, update, or request deletion of your personal data at any time. You may also request details about how your data is being used. To exercise these rights, you can contact us using the details provided below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or service improvements. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Lisle Textile
Website: www.lisletextile.com
Country: Pakistan
Email: info@lisletextile.com
Phone/WhatsApp: +923313881131